F.A.Q.
You have questions? We have the answers.
We need help – now what?
We sincerely wish our services weren’t necessary, but we know that the need is real. Things feel out of control. Situations keep escalating, and you’re considering help.
What was your family’s situation one year ago? What is it today? Where do you see things in a year if they continue the way things are? What’s the ‘bottom’? What more are you waiting to see before you take the next step?
Why let it get there?
Maybe what your family is currently doing is enough to break the unhealthy cycles. We really hope so. If not, we’d like to help. Give us a call and let’s talk.
Program Eligibility
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Our Marshall site serves females, and our Parker location serves males. Teens in our program must be ages 12-17. We are unable to serve teens who are currently pregnant or chemically dependent and may have other service limitations situationally. Our service area is wide; families that live within a reasonable weekly driving distance can inquire about our services.
Parents of all enrolled youth must commit to all program requirements. That includes our Friday parent commitments on site, in person - sessions with their teen’s biblical counselor between 10am and 3pm, parenting class at 3pm, and visits or home passes with their teen after class. These are scheduled for the program duration and occur three of four Fridays each month. These parental requirements are a key component of our program, are an enormous commitment, and are non-negotiable. These requirements are not offered over video conferencing or telecommunication.
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Many youth we have served have had experiences or behavior patterns causing disruption in their lives and/or the lives of others, including but not limited to: social and emotional disruptions, anxiety and related matters regarding mental health, past abuse or exploitation, experiences of self-esteem, bullying, anger, court related matters, disruption at home, runaway, unsafe behaviors pertaining to coping, online use, relationships, and other unhealthy behaviors or situations. Many families reach out for our services directly, looking for help for their child when things seem out of control and are searching for individualized treatment options for their youth. Many others are referred by physicians, therapists, schools, counties, courts and churches.
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Hope Harbor is an interdenominational, Christ-centered, biblically based ministry committed to following Jesus in all we do. We are not affiliated with any denomination; we are simply Christian believers who love the Lord. We are not a church, we do not hold our own doctrine or sacraments. We believe that walking out a life dedicated to Christ honoring Him is the best way to share the gospel and see others healed. It is our goal to demonstrate the greatest commandment – to love the Lord your God with all your heart, soul, mind, and strength, and to love your neighbor as yourself.
We operate from a biblical perspective in our four main program areas; counseling, discipleship, life skills, and education. We weave an active Christian life through our daily activities – prayer, devotions, Bible study, attending area churches, and service projects. Families do not need to be Christian to enroll in our program. Often, those seeking our services are looking for a Christian program for their family.
Most Frequent Questions for Parents
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This is a question we are frequently asked and we confidently respond with: NO. The teens who come to Hope Harbor are not bad kids. We do not view anyone as messed up, bad seeds, troubled teens, delinquents, or any of the other lies the enemy would have the world believe about them. They are children of God, created with a plan and a purpose, overcoming the attack on their lives and their families through the blood of Jesus Christ. They are just like you and me, who have all gone through our battles. The pain that comes with the challenging situations teens face today can cause wounds and scars that need to be healed. We offer an outstretched hand to guide them and your entire family in the right direction. We shouldn’t simply exist or survive the difficult circumstances around us. We should thrive despite them. Does your teen need help? Let’s talk.
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This is a question we are frequently asked and we confidently respond with: NO. It only takes one person to change a cycle, and as parents, we are responsible to recognize the need for change in our family. This isn’t about ‘sending away’ your child or giving up. Quite the opposite - this is about finding help for your entire family. Being a parent is the biggest responsibility we may have in our lives. Incredible courage is needed to ask for help and the deepest love for your child is shown when making this difficult choice to seek services in a program like Hope Harbor. As you know well, at this point you have exhausted all other options. This is not a decision made lightly or frivolously. It is done with a heart that chooses the life of their child. That is good parenting.
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Not every call to Hope Harbor results in placement. Sometimes we can recommend resources that can help you shift the trajectory of your family without the need for our services. We sincerely hope that’s the case. For those who could benefit from our program, we’ll be honest with you and let you know how we might be able to help. In those cases, the sooner we can start working together the better. The opinions and suggestions of those who know your teen and your family are usually well-meaning, but might lack experience and lack witness, and are usually shared with a cloud of emotion. Only your family knows the gravity of your situation. After two decades of working with families, we’ve become pretty familiar with it, too. When things feel out of control, we all need a little help. Let’s talk.
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This program is for the whole family. Parent involvement at Hope Harbor is vital for everyone to heal. The battles your family is facing are not any one person’s fault; the unhealthy cycle everyone is living needs to change. So everyone is going to take part in that change and everyone is going to do that work. Help for your teen is help for your entire family.
We insist that families come each week to see their children at Hope Harbor. This is vital to use the skills you are all learning, to maintain and build your relationships, and to ensure your child is safe. Residents live on-site, while their parents and family participate in the healing process through a commitment to individual biblical counseling and group parenting class, participation in weekly visits, passes, and phone calls, and program support for their child’s healing. When we have activities and events, we want families here too. In these ways, the entire family works together to make positive changes so the transition back into a home of reconciliation and healing. Many parents discover that as their teen settles into their program, they need healing as well.
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We can’t say it enough; the Friday commitment is vital to family healing. Those that have completed our program -parents and youth - will testify to the same. This program requirement means parents must travel to the site where their teen is placed each Friday for the duration of their teen’s program. This is non-negotiable for placement and central to each teen’s healing. It is important for parents to receive help and resources alongside their child, and for families to see each other weekly, to remain connected, and for parents to know what is going on in their teen’s life at Hope Harbor.
These Friday sessions are not offered over video conferencing or telecommunication, except for the occasional exceptional situation one week for which we may accommodate. We will not accommodate virtual sessions regularly. Our current schedule calls for in-person sessions three of the four scheduled Friday’s each month, with one Friday scheduled off. It is imperative that parents see and hug their kids every week to keep connected, watch them grow, and help them know they are safe and loved. If this is not a commitment you can make, then our program is not a fit for your family. It is a lot of travel, it is a lot of scheduling, and it’s a huge commitment – but you won’t regret the time you pour into your teen.
Most Frequent Questions for Youth
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A parent’s decision to enroll their child at Hope Harbor is not made lightly. It’s not the first option parents consider. Actually, it’s often the last option after trying everything else, before the situation is out of their hands altogether. We do not recommend that parents jump to enrollment at Hope Harbor over a minor or first-time issue. We have often recommended resources to parents that haven’t tried in home options first before we continue a conversation with them about our services.
The truth is that by the time parents contact us there is a lot more going on and all other options have been exhausted, even if you don’t see it this way. Everything feels out of control and it’s time for help, sometimes more help than what is available at home. The difference at Hope Harbor is that the entire family must make changes. Your parents will be required to attend weekly sessions and classes, too. They will be expected to make changes and do the work, too. We know that what’s happening in your home is about more than just you. When we say this is a family program, we mean that. It’s time for everyone to break the cycle together.
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We require year-round schooling at Hope Harbor for everyone. Many teens arrive behind in school for several reasons, often related to the circumstances that brought them here. That’s not the case for everyone. Even those who are on track in school can use the summer to keep on track or even move ahead academically, allowing for a smoother transition back to school when the time comes. We love to plan field trips and other activities when everyone is caught up, so working hard will pay off, even in the summer. If your work is on track or ahead, we also have additional activities and opportunities available.
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Enrollment at Hope Harbor is a time of concentrating on you and your family. The extracurriculars you are involved in at home will be on pause while enrolled at Hope Harbor. The truth is that for most youth at Hope Harbor, the circumstances leading to enrollment have already interrupted the possibility of participating in these activities. School teams, clubs, youth group, even work and most family trips will not be an option until program end. It’s hard to consider missing these things. Our goal is to get you and your family positioned to participate in life fully the years ahead without disruption. Activities and hobbies that you can incorporate into your enrollment, such as musical instruments, you are encouraged to bring along.
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Admission to Hope Harbor is a unique, once-in-a-lifetime opportunity for teens to focus on themselves and their needs. Enrollment at Hope Harbor starts with repairing and budling relationships with your family. This is about your family getting the help you all need now. Peers from home are reintroduced through letters, calls, and home visits, with parent approval, later in your program as part of your home team support.
A year may seem long now, but it is just a drop in the bucket of your entire life. It has been the experience of many teens at Hope Harbor that break from the pressures of outside peer influence was needed and that putting a pause on those relationships to a focus on what truly matters allowed them to thrive. When the time comes to reunite, you’ll have the tools to focus on healthier relationships and enjoy more satisfying friendships.
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Phones, tablets, computers, and other personal devices are not allowed for residents at Hope Harbor. We offer online digital safety and wellness classes for teens and parents enrolled at Hope Harbor. We work together to create safer digital use plans for each family toward program end. It has been the experience of many teens at Hope Harbor that a break from the online, digital, device world brings relief from the pressure and obligation that comes with these things and discover they don’t actually miss them at all.
Residents may receive mail from people on their contact list. If you know a teen at Hope Harbor and would like to be added to the contact list, please first connect with the parent directly to request an add. For privacy reasons, we cannot disclose to anyone over the phone/email if a teen is at Hope Harbor. You will need to go through that teen’s parents.
How do I know if it’s time to get help?
Take our online survey below. We will provide our recommendations based upon your family’s situation.
It’s quick and confidential. We’ll only contact you if you request that we do.

